Delivery Information
DELIVERIES
Orders are typically dispatched to our partner third party couriers within 1 working day. Items are usually delivered by 3rd party couriers 1-3 days after this. For larger items please allow up to 5 working days.
Delivery times are calculated in working days (Monday to Friday, excluding Public Holidays or weekends). Orders received during weekends, Public Holidays or after 12pm will be processed on the next working day.
Upon dispatch, we will email you the tracking reference, allowing you to track your order online. Please supply a full mobile number so the courier can contact you with any delivery information or queries.
For larger items, the courier will send a text on the day of delivery to inform you of your allocated delivery time slot. Products may be sent out from multiple locations and therefore may arrive separately, but you would not incur additional delivery charges as a result.
WE DELIVER ONLY IN SOUTH-AFRICA.
Cost of deliveries are based on total order weight. Door to door Shipping starts from R79.00.
RECEIVING YOUR ITEMS
While we ask couriers to be as patient as possible, drivers are under pressure to get their deliveries completed quickly.
To make the delivery process as quick and easy as possible, please follow the below:
- Check all boxes externally before signing for a delivery. If there are any signs of damage to the external packaging (rips/marks), please sign the delivery as "DAMAGED"
- If the item is clearly badly damaged within the packaging (can hear broken mirror / pieces are sticking out), please REFUSE the delivery of that box and DO NOT SIGN for it. Please contact us as soon as possible so we can arrange a replacement.
A signature is required for all items. Any arrangements made directly with the courier or instructions left for the item to be delivered without a signature will still be DEEMED TO HAVE BEEN DELIVERED as though a signature was received.
ACCIDENTAL ORDER / CHANGE OF MIND
If you've ordered an item by mistake or decide you no longer want it, please contact us within 7 days to arrange a refund. Your order must be returned unopened, in its original packaging and in resalable condition. It is the buyer's responsibility to arrange and pay for returns.
MISSING PARTS & DAMAGES
Daily Deal Offers cannot accept returns for part-assembled items
Buyers must check ALL PARTS BEFORE attempting assembly.
Flat packed items include all parts, fixtures and fittings and full assembly instructions.
While we do everything we can to ensure your order arrives in perfect condition, unfortunately damages can occasionally occur during transit.
If you have any missing or damaged parts, please contact us as soon as possible (within 7 working days) to arrange replacement part(s).
Please ensure you inspect all parts BEFORE attempting assembly.
REPORTING ISSUES
On the rare occasion that there is an issue with your order, Please Contact us as soon as possible so the team can resolve the issue as quickly as possible.